A new window opened in Internet Explorer displays a blank white page

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Symptoms

If you open a new window in Microsoft Internet Explorer 6 or in Internet Explorer 7, the new window displays a blank white page. This symptom also occurs if an HTML page opens a new window in Internet Explorer. Additionally, you receive the following error message if you try to perform a search on the page by using the Find (on This Page) command:

An error has occurred in this dialog.
Error 49: Interface not registered

This article helps you fix the problem.

To have us fix this problem for you, go to the “Fix it for me” section. If you would rather fix this problem yourself, go to the “Let me fix it myself” section.

Fix it for me

To fix this problem automatically, click the Fix this problem link. Then click Run in the File Download dialog box, and follow the steps in this wizard.

Note This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.

Note If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD, and then you can run it on the computer that has the problem.

Let me fix it myself

To resolve this issue, re-register the DLL files that are related to Internet Explorer. To do this, follow these steps:

1. Click Start, and then click Run
2. Type regsvr32 urlmon.dll in the Open box, and then click
   OK.
3. Click OK when you receive the following message: DllRegisterServer in urlmon.dll succeeded
4. Repeat steps 1 through 3 for the rest of the DLL files by replacing the regsvr32 urlmon.dll command in the Open box with the following commands:
   • regsvr32 actxprxy.dll
   • regsvr32 shdocvw.dll
   • regsvr32 mshtml.dll
   • regsvr32 browseui.dll
   • regsvr32 jscript.dll
   • regsvr32 vbscript.dll
   • regsvr32 oleaut32.dll

Did this fix the problem?

Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.

Cause

This issue occurs if the dynamic link library (DLL) files that are related to Internet Explorer are not correctly registered.